Before you ask
Questions
Ordering and paying
Do I need an account to order?
No. Add pieces to your bag and check out with your name, mobile number and address. An email is optional, but it's how your receipt and updates reach you. If you like, make an account to see all your orders in one place, keep your addresses and save pieces for later.
How can I pay?
You pay online by UPI, card or netbanking through Razorpay. You'll see the full total, delivery included, before you place the order.
Is paying online safe?
Yes. Payments go through Razorpay's own secure window; your card or UPI details never reach us. Your order is marked paid only once Razorpay confirms the money arrived.
My money was taken but my order doesn't show as paid.
Please don't pay again. Message us with your order number. If a payment ever reaches us without becoming an order, it's refunded to the way you paid.
How do discount codes work?
Tap “Have a code?” at checkout. One code per order; it comes off the pieces, not delivery. Some codes have dates, a minimum order or can be used once per mobile number, and checkout tells you if one doesn't apply.
Can I change or cancel my order?
Message us as soon as you can, with your order number. Before it's packed, we can usually help with a change or cancel it. Once it's with the courier, it can't be cancelled. See our cancellation policy.
Delivery
Where do you deliver?
Within India, for now. Checkout checks your pincode before you order.
How much does delivery cost, and how long does it take?
Delivery is shown at checkout before you pay. Times depend on where you are; see our shipping policy.
Where's my order?
Every order has its own private page, linked from your order email. It shows each step, and the courier and tracking number once it's sent. Lost the link? Find your order.
Does it come gift-ready?
Every piece is wrapped by hand, with a card bearing its number and name. If it's a gift, tell us in the note at checkout.
Fit, colour and care
How do I know it will fit?
Every piece lists its garment measurements in centimetres, measured flat. Our size guide shows how to compare them with your own, or send us your measurements and we'll suggest a size.
Will the colour look like it does on my screen?
Screens show colours a little differently. If you're between two, ask us: we're happy to describe them or send another photo.
Will a sold-out colour or size come back?
Often, yes. Choose it on the piece's page and tap “Tell me when it's back”: we'll email you once, the moment it can be bought again.
How do I care for my piece?
Each piece's page has its fabric and care instructions, and they're in your shipping email too.
Returns and help
Can I return or exchange a piece?
See our returns and exchanges page. If something isn't right when it arrives, message us with a photo and we'll help.
When will I get my refund?
A refund to a card or UPI usually shows in your account within 5 to 7 working days of us sending it; we email you when we do.
How do I reach you?
WhatsApp is quickest, or email. Both are on our contact page.
Didn't find it? Ask us.