This policy is being finalised and may change. If anything here matters for your order, message us before you buy.
We want every piece to feel like it was made for you. If it doesn't, here is what we can do.
You can ask to return or exchange a piece within 7 days of delivery, as long as it is:
We check every piece when it comes back. If it has been worn, washed, damaged or perfumed, we can't accept it and will send it back to you.
We can exchange a piece for another size or colour of the same style, if we have it. If what you'd like is sold out, we'll refund you instead.
Exchanges are sent free of charge once we receive the original piece.
Message us on WhatsApp or by email with your order number (it starts with AST-), the piece, and whether you'd like a different size, colour or a refund.
Where our courier can collect from your pincode, we'll arrange a pickup. Where it can't, we'll ask you to send the piece to us and reimburse the shipping, up to the cost of a standard courier.
If a piece arrives with a fault, or isn't what you ordered, tell us within 48 hours of delivery, with photos (an unboxing video helps a lot).
We'll replace it or refund it in full, including shipping, and arrange the return at our cost.
Once the piece reaches us and passes its check, we send your refund within 5–7 working days.
The refund goes back to the card, UPI or account you paid with. Your bank may take a few more days to show it.
Shipping charges aren't refunded on a return for change of mind; they are on a faulty or wrong piece.
Pieces altered or made to your measurements, and anything we told you at the time of ordering was final sale, can't be returned or exchanged unless they are faulty.
Write to us. We reply to every message, usually within a working day, and resolve complaints within a month at most.