This policy is being finalised and may change. If anything here matters for your order, message us before you buy.
Changed your mind? We understand. Here is when an order can still be cancelled.
You can cancel an order until it is packed for dispatch. Message us on WhatsApp or by email with your order number as soon as you can, and we'll confirm once it is cancelled.
Once an order has been packed or handed to the courier, it can't be cancelled. You can return it after delivery instead (see Returns and exchanges).
The full amount you paid, shipping included, goes back to the card, UPI or account you paid with, within 5–7 working days. Your bank may take a few more days to show it.
When you pay online, your pieces are held for you for a short while. If the payment doesn't complete, the order is cancelled automatically and nothing is charged.
If money left your account but the order didn't go through, we'll refund it in full and let you know. If you haven't heard from us within 2 working days, message us.
Very rarely, we may have to cancel an order, for example when:
If we do, we'll tell you why and refund anything you paid, in full.
Write to us. We reply to every message, usually within a working day, and resolve complaints within a month at most.