This policy is being finalised and may change. If anything here matters for your order, message us before you buy.
Every Astitva piece is checked, folded and packed by hand before it leaves us. Here is how it reaches you.
We deliver across India. If a courier can't reach your pincode yet, checkout will say so, or we'll tell you before sending and refund anything you paid.
We don't ship outside India at the moment.
Orders are packed and handed to the courier within 2–4 working days (Monday to Saturday, except public holidays).
During a sale or a new launch it can take a little longer. If your order will be later than this, we'll message you.
Once shipped, most orders arrive in 3–7 working days. Smaller towns and remote areas can take up to 10.
These are the courier's estimates, not promises: weather, strikes and festival rush can slow them down.
The shipping charge, if any, is shown in your bag and at checkout before you pay. When an order is over our free-shipping amount, shipping is free; checkout shows this too.
All prices include GST. There is nothing more to pay at the door.
As soon as your order is handed to the courier, we email you the courier's name and tracking number, with a link to follow it.
You can also see it any time on your order's page, from the link in your order email, from "Find your order" in this browser, or under Orders in your account.
Please make sure someone can receive the parcel and that your phone is on: the courier may call before delivering.
If the courier can't deliver and the parcel comes back to us, we'll message you to send it again or, for a paid order, refund it. A second delivery may carry the shipping charge again.
If a parcel arrives damaged or looks opened, please don't accept it, or take photos before opening it, and message us the same day.
Write to us. We reply to every message, usually within a working day, and resolve complaints within a month at most.